Some of our frequently asked questions
If something is not done to your expectations, please let us know. We'll send a team out to make it right (within a 7-day window).
If you're not content with your cleaning, we will come out and re-clean (within a 7-day window).
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256-bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very seriously.
If something goes wrong, we're here to make it right. Please let us know right away, and we'll be there to take care of it. That's our promise to you!
Here at Vast, we only accept the very best independent cleaning professionals to be part of our booking platform. The key to a great service is consistency, and we share our vast standard operating procedures with each one of the team, so they understand exactly how to deliver exceptional service. 96% of our existing client base have told us they would recommend us to a friend – this gives us confidence in the knowledge we must be doing something right.
Yes, please refer to our additional services on the booking page For more information and prices
Our residential cleaning services are priced by the hour. For all services Monday to Thursday, we charge £18 per hour and for all weekend services we charge £20 per hour.
Please refer to our website for our additional service price list
Our Commercial Services are priced per contract.
Please refer to our Airbnb management section for our 0800-concierge price list
Please refer to the dedicated service page for prices
For our contract customers, we invoice you at the end of each month for the work that has been completed, and we request payment within seven working days. We would prefer payment to be made by bank transfer or direct debit. For customers who prefer to pay by credit card, there will be an admin charge added for the service, and we reserve the right to add an administration charge for all invoices that are unpaid.
Whilst we understand that life can sometimes be unpredictable, we do have a cancellation policy in place. To not be charged we require 72 hours' notice to cancel any appointment. The reason for this is that it allows us adequate time to reallocate the team member to another location. As all our team members are self-employed cleaning professionals, we confirm payment of all duties one week before they occur.
We are possibly the only contract cleaning company that is available 24/7 via our WhatsApp business service. Each customer is offered a personal WhatsApp group that links to their own contract manager.
We get back to you within three working minutes as opposed to 3 working days