Terms and Conditions

THESE TERMS

1.1. Please read these Booking Terms and Conditions carefully before you submit your booking to Vast Maintenance Limited (VAST).

These terms tell you how we will provide services to you ("Customer"), how you or Vast may change or end the contract, what to do if there is a problem and other important information.

1.2. By making a booking via the Vast platform, you confirm that you accept these terms and conditions, and that you agree to comply with them. If you think that there is a mistake in these Booking Terms and Conditions, please contact us to discuss the issue. If there is anything you do not agree with in these Booking Terms and Conditions, please do not make a booking. If there is anything you do not understand in these Booking Terms and Conditions, then please contact us at info@vmservice.co.uk, and we will do our best to assist you.

SUMMARY

2.1. In summary, these Booking Terms and Conditions include your agreement and understanding that:

We, Vast Ltd, are not a cleaning company. We simply provide a platform where Customers can order cleaning services ("Service"); we administer the booking and collect payment.

Cleaning services ordered via the Vast platform are performed by self-employed cleaners who have registered on our website. When a service is accepted by them, the customer will enter a separate contract with the cleaner.

We are not responsible for the performance of service provided by the self-employed cleaner, however in some cases we rearrange the service to ensure customer satisfaction.

By agreeing to these Booking Terms and Conditions you agree to our cancelation policy and Cancellation fees.

We may amend these Booking Terms and Conditions from time to time, and the Booking Terms and Conditions in force at the time a service is made will apply to that service.

INFORMATION ABOUT US AND HOW TO CONTACT US

3.1. Who we are – We are Vast Maintenance Limited, a company registered in England and Wales. Our company registration number is 08939336 and our registered office is Bromyard House Bromyard Avenue London W3 7BE.

3.2. How to contact us – You can contact us by email at info@vmservice.co.uk

3.3 How we may contact you – If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.

WHAT WE DO

4.1. We operate an online platform at vmservice.co.uk through which customers can book a self-employed cleaner, for the provision of cleaning services, by submitting a booking request.

4.2. We, Vast, do not offer the cleaning service itself. We are merely a third-party facilitator of the contracts between the customer and the self-employed cleaner. Accordingly, Vast can receive and confirm customer's requests for cleaning services, issue invoices on behalf of the cleaner, and pass on payments to the

OUR CONTRACT WITH YOU

5.1. When you make a booking on the Vast Platform, you will create two legal contracts. The first contract being with us, and the second contract being with the cleaner for the provision of the service.

5.2. In the contract with us, we have certain responsibilities to you in relation to booking and payment process as well as our standards maintenance and use of the website in accordance with the provisions of these Booking Terms and Conditions, including governing access.

5.3. We are also responsible for taking your bookings and making it available for the cleaners, and for dealing with payments made by you in relation to those bookings. This contractual agreement is made on these Booking Terms and Conditions.

5.4. The contract between you and the cleaner ("Cleaning Agreement") sets out the provisions of the service you book via the Vast platform. The service you book is the responsibility of the cleaner who provides it. We act as booking agent for the cleaner; therefore, we are not responsible or liable for the actual service that is booked through the Vast platform.

5.5. We only operate in the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept requests from outside the UK.

THE PLATFORM

6.1. The Vast platform allows you, the Customer, to book and pay for cleaning services undertaken by the independent cleaners. The service is provided by the cleaners, and not by us

6.2. We ask the cleaners to ensure that they provide the service in accordance with the description on our platform. It is each cleaner's responsibility to ensure that they provide the service not only in accordance with the description, but also in accordance with the standards and provided.

MAKING A BOOKING

7.1. We may ask you to provide a valid proof of identity in a form reasonably acceptable to us upon request.

7.2. You may make a booking only under your name. If you make a booking under another person's name, this person is responsible for contacting us regarding the service booked and all possible issues.

7.3. Once registered on our platform, you can select the service you require, the location, and the time. When you enter these details, we will notify you of the estimated cost and the estimated time required to carry out the service. If you would like to go ahead, you may then submit the Order ("Order") to confirm your request.

7.4. When you submit your Order for Service, we will send you an email acknowledging receipt of that service ("Order Confirmation"). Please note that the service is only confirmed when you receive the Order Confirmation. The contract between you and the cleaner will be formed only when you receive the Order Confirmation.

7.5. You must treat the cleaning staff courteously and lawfully and ensure that the location in which they provide the service is safe, and that an appropriate working environment is supplied for the cleaner in compliance with all applicable laws and regulations.

7.6. We strongly advise that you exercise caution and common sense to protect your personal safety and property, as you would when interacting with any person whom you do not know. it is your responsibility to keep yourself safe by having all personal or sentimental possessions locked away.

PAYMENT

General

8.1. The price of the services on the Vast platform may be subject to change from time to time, and we will endeavour to ensure that our website prices are accurately updated accordingly.

8.2. Prices are based on the specified hourly rate, which depends on factors such as booking date and time.

8.3. Any currency conversion costs, or other charges incurred in making a payment will be borne by you in addition to the price due to us.

Our Payment Provider – Stripe

8.4. We use 'Stripe' as our payment processing partner. By placing a booking on our website, you authorise Vast Ltd, through Stripe, to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the Booking Terms and Conditions.

8.5. Vast reserves the rights to decline your payment method in case of insufficient funds on your card or suspicions of fraud or for any other reason.

8.6. Vast holds the estimated amount on your card after the booking has been placed to ensure payment will be provided after the service is completed.

8.7. Payment for the service will be made after your cleaning has been completed, and you will be charged based on the actual time a cleaner spent in your premises, cleaning. The amount payable will be rounded up to the next minute and will be based on the rate shown to you on the website when you made your booking. You will be responsible for protecting the confidentiality of your username and any password or other security information used by you to access this payment facility and/or the Vast platform.

8.8 We take reasonable care to always provide a functioning payment facility, but cannot guarantee continuous, uninterrupted, or secure access to such payment facility, nor can we guarantee that the facility is virus or error free. We also try to ensure that your payments are processed promptly, but it is often difficult to predict the amount of time needed to complete processing because it is dependent on many factors outside our control, such as delays in the banking system or in card networks. Access to our payment facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions and will do what we can to restore the facility as soon as reasonably possible.

8.9. By accepting these Booking Terms and Conditions:

8.10. In accordance with the Strong Customer Authentication Regulation (SCA), you are giving Vast, via Stripe, permission to charge your on-file credit card, debit card, or other approved methods of payment for fees that you owe Vast. The payment initiation is for 'one-off' payments only and will be determined by the actual time incurred in the provision of the service (in other words, the actual time it took to carry out the service).

8.10.2. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the service must be accurate, complete, and current.

CANCELLATION

9.1. In addition to your other legal rights as a consumer, you have the right to cancel an order, subject to our cancellations policy, which you agree to by accepting our Booking Terms and Conditions. Please familiarise yourself with our Cancellation Policy, and any cancellation penalty fees you may incur because of the cancellation.

LIABILITY

10.1. The service which you book via the Vast platform is the responsibility of the cleaner who provides it. We are not responsible or liable to you for the actual service fully provided by the cleaner, permissible by law.

10.2. Under these Booking Terms and Conditions, we have certain obligations to you. These are:

10.2.1 We are responsible for taking your bookings and making it available for our independent cleaners.

10.2.2. We are responsible for dealing with payments made by you in relation to your bookings.

10.2.3. We are responsible for vetting our cleaners and ensuring they have appropriate insurance. We ensure that cleaners have appropriate professional insurance.

10.2.4. We also undertake an identity check based on identifying documents, and a check for adverse financial history such as bankruptcy.

10.2.5. Where we have breached any obligation to you under Section 10.2, our liability will be limited up 125% of the service fee.

10.2.6. Our liability does not include any losses relating to your business, even if those losses are reasonably foreseeable. These types of losses include (for example) loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.

DAMAGE

11.1 The cleaners will do their best to ensure that utmost care is taken when cleaning said property, however sometimes accidents can happen. In this case we highly recommend that all households have the relevant insurance in place to cover any loss including theft or damages caused because of the service provided.

REFUNDS

12.1. We always encourage our customers to fully inspect the cleaning before your cleaner leaves to ensure that you are completely satisfied with the results.

12.2. If you are dissatisfied with the service, then any issue must be reported within 24 hours of completion of the service. We will then attempt to rectify these issues.

12.3. We reserve the right to revise/amend these Booking Terms and Conditions from time to time.

COMPLAINTS

13.1. If you would like to make a complaint or provide negative feedback about one of the cleaners or the service generally, please contact info@vmservice.co.uk as soon as possible. We'll then contact the cleaner and try to resolve any issues on your behalf.

13.2. If you are unhappy with the service received from a cleaner, then in the first instance you should speak to the cleaner yourself to try to resolve the issue.

13.2. If you are unable to resolve the issue with the cleaner, then please let us know and we will try to resolve the issue. If we are unable to resolve the issue following contact with the cleaner, you may arrange for the re-performance of the disputed/complained about aspect of the service by an alternative cleaner, at no additional cost to you.

DATA PROTECTION

15.1. We will process any personal data provided by you in accordance with UK data protection legislation. Please see our privacy policy for further information on what personal data we process and for what purpose.

LEGAL JURUSDICTION

15.1. If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

15.2. These Booking Terms and Conditions are governed by English law.